Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

New Library Materials for the Academy for Leisure & Events: January 2021

How to view online and download Ebsco e-books

If you experience problems reading / downloading Ebsco e-books check here for information.

When this doesn't answer your question come to our information desk or mail us.

New material

New video course on LinkedIn learning

Innovative Customer Service Techniques

Description: Help customer service teams unlock hidden potential and take customer service to new levels. In this course, designed to benefit managers and frontline employees alike, instructor Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer. Find out how social pressure can affect quality of service, learn what highly motivated customer service employees have in common, and discover ways to encourage people to work together as a team.

Learning objectives
  • Identifying the most important need
  • Using positive language
  • Making wait time more bearable
  • Improving powers of observation
  • Overcoming the illusion of speed
  • Reducing the negative impact of multitasking
  • Avoiding directed-attention fatigue

.

Possibly you have to login to get access. Login with your BUas email address and then continue for Single sign- on

You can also go directly  the complete LInkedIn Learning to get an overview of the courses. 

LinkedIn learning is an online video database. It is available to all BUas students and staff and offers access to almost 4000 online videos on all kinds of topics. The videos in this database can be used for group instructions or for personal self study purposes. And they can be a great addition to any form of E-learning within BUas. Fore more information on the use of LinkedIn Learning (only for BUas staff & students), use the manual.

 

Information specialist

Library BUas:website 

Information specialist Tourism, Leisure & Events: Anja van Hoof : hoof.j@buas.nl  

Books and e-books on LMS and Teams

More information on (copyright issues) concerning using books and e-books on LMS and Teams

New material

Library webinars

Online Library webinars Information Skills

Could your students use a helping hand with finding the proper information for their assignment, thesis, or research? The Library organizes monthly online webinars where students will learn how to come up with an adequate (re)search question, use effective search words, select and use the resources of the Library, and correctly use citations and references. Students can subscribe to the following online webinars:

  • Library Introduction & Basic Information Skills
  • Advanced Information Skills
  • Endnote
  • Google & Google Scholar

Check our webinar overview for dates and times. For further questions, you can always contact us

Searching for books, e-books, theses, placement reports and articles