Description: Help customer service teams unlock hidden potential and take customer service to new levels. In this course, designed to benefit managers and frontline employees alike, instructor Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer. Find out how social pressure can affect quality of service, learn what highly motivated customer service employees have in common, and discover ways to encourage people to work together as a team.
Possibly you have to login to get access. Login with your BUas email address and then continue for Single sign- on
You can also go directly the complete LInkedIn Learning to get an overview of the courses.
LinkedIn learning is an online video database. It is available to all BUas students and staff and offers access to almost 4000 online videos on all kinds of topics. The videos in this database can be used for group instructions or for personal self study purposes. And they can be a great addition to any form of E-learning within BUas. Fore more information on the use of LinkedIn Learning (only for BUas staff & students), use the manual.
Online Library webinars Information Skills
Could your students use a helping hand with finding the proper information for their assignment, thesis, or research? The Library organizes monthly online webinars where students will learn how to come up with an adequate (re)search question, use effective search words, select and use the resources of the Library, and correctly use citations and references. Students can subscribe to the following online webinars: